No, we are not hiring robots to take over employees at Fatburger. But apparently, this is something that is happening worldwide! We are, however, testing tablet systems at our Buffalo’s Cafe locations. I think that tablets have a place at the table, but it’s pretty hard to ask questions, get suggestions from a tablet. I don’t think they replace a server, they make a server more efficient. We’re selling hamburgers shakes and fries, and customers want to talk to somebody and say, ‘Here’s how I want it.’ So I think in the hospitality industry, to assume that technology will take the place of workers is a false assumption. So don’t worry, we’re not hiring robots just yet!
Read more about the addition of robots in the work force here: http://wapo.st/1JcOmtc